It’s time to talk about good customer service.  While on my trip to CES in Las Vegas this week we ate at The Cheesecake Factory.  And even though they stole my idea of a hamburger coupled with macaroni and cheese they did a good job with what could have been a customer service fail.  The table placed the orders and all seemed fine.  We then got our meals and instead of my order I got a something completely different.. definitely not macaroni and cheese.

Unfortunately most companies these days would have put in the correct order and called it a day.  The manager did what should be expected but is rarely done anymore.  He quickly came over to the table and apologized.  I know it sounds silly and simple but you just don’t receive this type of reaction these days.  He also gave us a free piece of cheesecake for our trouble which wasn’t expected but appreciated.

More companies should work harder to go back to the old days where people take responsibility for their mistakes and make sure the customer is happy.  It is so easy to do the right thing, we all need to work harder at it.  Most people work harder to get out of confrontation when it is usually nowhere near as bad as they think is.  Attaboy Cheesecake Factory!